Support
Frequently asked
The short answers to the questions we hear most. Still stuck? Talk to the studio.
Orders
How do I place an order?
Browse the collections, add a piece to your bag, and check out through our secure Shopify-hosted checkout. You’ll receive an email confirmation the moment your order is placed.
Can I change or cancel an order?
We pack small batches quickly. If you need to change or cancel, email us within 12 hours of ordering and we’ll do our best before it leaves the studio.
Do you offer gift wrapping?
Every piece ships in recycled, protective packaging designed to be gift-ready. Leave a note at checkout if you’d like it sent without pricing.
Shipping
Where do you ship?
We ship across the United States, with select international destinations at checkout. Rates and estimated delivery are calculated before you pay.
How long does delivery take?
Orders are packed within 1–3 business days. Domestic delivery typically arrives in 3–7 business days once shipped. You’ll get a tracking link by email.
How do I track my order?
Your shipping confirmation email contains a live tracking link. Signed-in customers can also view every order and its status from their account.
Care & Returns
How do I care for my porcelain?
Our porcelain is dishwasher and microwave safe, but hand-washing keeps the matte glaze looking its best. Avoid sudden temperature shocks.
What is your return policy?
If a piece isn’t right, return it unused within 30 days for a refund. Breakage in transit is always covered — just send us a photo.
A piece arrived damaged. What now?
We’re sorry. Email us a photo within 7 days of delivery and we’ll send a replacement or full refund, no return shipping needed.
Still curious